Terms and Conditions

Welcome to FrostedHeaven! By using our website and placing orders, you agree to the following terms and conditions. Please read them carefully to understand your rights and responsibilities.

1. Acceptance of Terms

By accessing our website, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. If you do not agree, please do not use our site.

2. Orders and Payments

When you place an order with us, you agree to provide accurate and complete information. All payments must be made at the time of order. We reserve the right to cancel any order if payment cannot be processed.

3. Product Descriptions

We strive to provide accurate descriptions and images of our cakes. However, due to the handcrafted nature of our products, slight variations may occur. We appreciate your understanding.

4. Delivery Policy

We aim to deliver your cakes on the specified date; however, unforeseen circumstances may affect delivery times. We will communicate any delays promptly and do our best to accommodate you.

5. Returns and Refunds

Your satisfaction is our priority! If you are not happy with your order, please contact us within 48 hours. We will work with you to resolve any issues or provide a refund where applicable.